Return & Refund Policy

Return Policy

  • If you received a damaged, incomplete, or wrong order, you have the right to return products to our warehouse within 7 days of receiving them.

Steps:

  1. Simply re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
  2. Print a returns labels (order number, name and address) and drop it off at your local post office.
  3. Send the package to:
    Lekáreň na Mierovej
    Mierová 22
    82105
    Bratislava, Slovakia
    +971501051178
  1. You will receive a confirmation e-mail and your original order within 14 days.
  • Items must be returned within 7 days of receipt. 
  • Items must be unused and unpacked.
  • Items must have all tags attached.
  • This policy is subject to provision of evidence of the defect immediately upon discovery, such as images, and compliance with the instructions for use.
  • Replacement and/or original order will be shipped to you at our cost.
  • Returns must be made at your own cost, unless you have received a wrong or defected order. Please return using a standard trackable service.
  • To speed up the process, please contact us with the proof of postage information on your Post Office receipt and we will check this out for you.
  • We do not refund postage/shipping charges on EU orders except for defective items.

Refund Policy

Not damaged perfumes, oils and other products can be exchanged but not refunded. Discounted items and items on SALE are Non-Returnable and Non-Refundable. Mind change or wrong size selection refunds will be issued after deducting actual shipping costs.