Privacy Policy

Personal data are processed in accordance with the provisions of Section of Act No. 18/2018 Coll. on the protection of personal data and Article 32 of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, General Data Protection Regulation.

This Privacy Policy (“Policy”) explains how we use the Data we may collect when you interact with us either online, when you use our websites and applications (hereinafter referred to as the “Services”, the “Site” or the “Sites”) or offline, when you visit one of our stores, and how we ensure the protection of this Data.

Specific privacy and data protection information notices and/or consent requests will, if necessary, be communicated to you in specific situations not covered in this Policy where our Shopify may process your Data.

We hope the following sections will answer any questions you may have but if not, lorem ipsum dolor sot amet please do get in touch with us via this form.

Depending on how you interact with us (online, offline, by phone, etc.), we may collect from you various categories of Data, which are described in more details below.

Identification information: this includes information such as your name, surname, age or age range, title, date of birth, general geographic location (e.g., postcode or city and state), etc.

Contact information: this includes any information that would allow us to personally contact you, such as your home address, billing address, your email address, or your phone number (home, mobile), etc.

Order and product information: this includes details of the products you have ordered and searched for online or in our shops, the date and time of your orders and searches, and the shops you prefer to visit, etc.

Habits and preferences: this includes any information related to your preferences and interests such as your favorite products, lifestyle information, your concerns in terms of beauty and care, etc.

Payment and transaction-related information: this includes any information that you use to make a purchase, such as your payment card details. Payments made on the Site are made through our payment gateway providers. Please note that we do not have access to the payment details you provide to these service-providers which operate autonomously. For more information please refer to the relevant service providers privacy policy.

User-generated content and posts: this refers to any content (suggestions, testimonials, surveys or other any other feedback) that you voluntarily share with us about your experience in using our products or services. This also includes your posts on our applications, such as our Facebook fan pages (photos, videos, personal stories, or other similar media or content).

Information on adverse events: this might include information on your allergies, intolerances and other health-related information, which might be related to our products, that you provide to our customer service. Please note that we only use this information in accordance with our legal obligations to follow-up on adverse events reported to us by our customers (in accordance with EU Regulation).

Automatically collected Data

The following categories of Data may be collected automatically when you navigate though our Sites, due to various tracking technologies such as browser cookies:

Technical information: such as your IP address, the browser you use or data related to your device, etc.

Connection data: logs (identifiers, date and time of connection to your account, to our Sites, etc.)

Data relating to your use of our Sites and applications: pages viewed, products you searched for, duration of your visit, etc.

Third parties and advertising partners: we may obtain information, including Data, from third parties and sources other than our Site, such as our advertisers. This may be the case when you accept cookies, which will help us understand your activities, how you use our services, the purchases you make, the advertisements you watch, etc.

Social media partners: we might receive information from social media platforms when you use your social network account such as Facebook, to access one of our services (e.g. to participate in one of our promotional operations or to make a purchase without having to create an account on our site) or when using social media plug-ins (e.g. “like” and “share” buttons).

We generally use your Data on the basis of the following grounds:

The performance of the contract we have with you: in certain circumstances, we need your Data to execute our contractual obligations. For example, if you buy products through our Site, we need your name and contact details so we can communicate with you and deliver the products you ordered. If you do not provide your Data, we will not be able to provide you with the requested products and services;

Your prior consent: in certain cases, we may ask for your consent before using your Data. For instance, we will always ask for your permission to send you promotional communications;

Compliance with a legal obligation applicable to us: sometimes we have to collect and use your Data in order to comply with our own legal obligations. For example, tax laws require us to keep trace of invoices related to your purchases;

We will ask for your consent in advance for opinion polls and various statistics in order to improve our services, but it will not be possible to identify you by carrying out these actions;

Our legitimate interests: this is a legal term in data protection law which means we have a good and fair reason to use your Data and we do so in ways which does not hurt your interests and rights. For instance, we do analyze how you and other users interact with our Site so we can better understand what elements of the design are working well and which are not working so well. This allows us to improve and develop the quality of the online experience we offer all our users.

Third party vendors and providers: your data may be accessible to selected third party vendors or providers acting on our behalf and at our direction for the purposes set out above, for example, our transporters will need to access your Data to deliver the products you ordered, our marketing campaign providers will need to access your Data to send you the relevant communications, our maintenance providers might need to access your Data in case of technical incident, etc.

In any case, we require such third parties to:

be subject to strict contractual data protection and confidentiality obligations;

Public and judicial authorities: we might need to share your Data with public authorities when the law requires us to do so. For instance, we might be requested to provide invoices to tax or financial authorities, or to provide information related to adverse events linked to the use of our products to health authorities. We might also need to share your Data with judicial authorities in the event of a litigation.

Our professional advisers: we also may share your Data when necessary with our professional advisers, such as our accountants, auditors, lawyers, insurers, etc.

Potential acquirers and other stakeholders involved in our business transfers: we might share your Data in the event of an acquisition, merger, sale, corporate restructuring. In this context, the acquirer will act as the new controller of your Data.

In any case, please rest assured that we only grant access to your Data on a need-to-know basis, and that such access is limited to the Data that is strictly necessary to perform the purpose for which such access is granted.

We will never rent, trade or sell your Data to third party companies for their own marketing use.