FAQ's
To assist you instantly, we've included some information and frequently asked questions.
General
What are the benefits of shopping on our site?
As the official online store for Flawless fragrances based in the heart of Europe, we guarantee hand-crafted, authentic as well as “creation of” fragrances. Plus, we offer complimentary 2-day shipping on qualifying orders and include free sample with every full-sized purchase.
What payment methods do you accept?
We accept Visa, MasterCard, and American Express through our secure online payment processor, Stripe. In Slovakia and United Arab Emirates, we also accept COD (Cash on delivery).
What is your shipping policy?
Shipping is available within all EU countries, United Kingdom, Switzerland, Lichtenstein, Ukraine, USA and UAE only.
Please allow 1-2 business days of processing time once your order is placed. Once your order is fulfilled, the shipping method you selected will be applied.
How do I track my order?
To track your order, log in to your FLAWLESSPERFUMES.com account and select “TRACK MY ORDER”. Enter the order number (from you e-mail confirmation) to view the tracking details, which will include a link to the courier’s tracking page. Additionally, a tracking email will be sent to the address you provided with all relevant information.
What if my package arrives damaged/wrong/incomplete?
If your package arrives damaged, please keep the box and merchandise, and contact us immediately at: flawlessperfumesmanagement@gmail.com
If you received a damaged, incomplete, or wrong order, you have the right to return products to our warehouse within 7 days of receiving them. Items must be unused and unpacked, items must have all tags attached, items must be returned within 7 days of receipt. This policy is subject to provision of evidence of the defect immediately upon discovery, such as images, and compliance with the instructions for use.
Replacement and/or original order will be shipped to you at our cost.
Steps:
- Simply re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
- Print a returns label (order number, name and address) and drop it off at your local post office.
- Send the package to: Lekáreň na Mierovej Mierová 22 82105 Bratislava, Slovakia +971501051178
- You will receive a confirmation e-mail and your original order within 14 days.
Fragrance care
What is the difference between perfume oil and perfume?
Perfume oil represents the highest concentration of fragrance, often containing up to 100% oil. This concentrated formula offers a long-lasting scent that can linger on the skin for more than 8 hours.
Perfume, also known as Parfum, is the most potent form among the various types of fragrances (such as Eau de Parfum and Eau de Toilette), with a concentration of essential oils typically exceeding 25%.
How can I make my fragrance last all day?
To extend the longevity of your fragrance, the most crucial step is to ensure your skin is well-moisturized before applying the scent. Additionally, layering products like body lotions or oils with the same fragrance will enhance both its staying power and intensity.
Where should I apply my fragrance?
We recommend applying your Flawless fragrance to pulse points, such as your wrists and neck. Additionally, spraying the back of your neck can create a subtle scent trail as you move. For best results, apply the fragrance directly to your skin, allowing it to blend with your natural chemistry and release its scent as your body warms. Avoid rubbing the fragrance into your skin or rubbing your wrists together, as this can alter how the scent develops.
Where should I store my flawless fragrance/oil?
To preserve the quality of your Flawless fragrance, it’s best to store it away from direct sunlight, heat, and extreme temperature fluctuations, as these are the primary factors that cause perfume to deteriorate.
The ideal environment for your Flawless scent is a dark, cool space, such as a drawer or a shelf in a closet with a stable temperature. Avoid storing your fragrance in the bathroom or car.
Do you offer samples?
We offer two complimentary samples with every full-sized fragrance order, excluding Sampler Sets. If you'd like to explore Flawless fragrances, we recommend purchasing one of our available Sampler Sets.